3CX Holiday Voicemail - Education

This guide walks you through creating and uploading a school holiday voicemail using ElevenLabs and 3CX.

Step 1: Gather Required Information

Before recording the voicemail, confirm the following with the school:

• Start and end dates of the holiday
• Safeguarding next steps
• Emergency contact information
  
  

? Example Templates

Cornwall:

[School Name] is now closed for the [Term Name] holiday.

We return on [Return Date].

This mailbox will not be checked during this period.

If you wish to report a concern about a child, please contact the Multi Agency Referral Unit at 0300 123 1116.

For advice or support during the holiday, contact the Early Help Hub at 01872 322277 or visit www.cornwall.gov.uk/earlyhelphub.

Devon:

[School Name] is now closed for the [Term Name] holiday.

We return on [Return Date].

This mailbox will not be checked during this period.

To report a concern about a child, contact the Multi Agency Safeguarding Hub at 0345 155 1071.

Step 2: Create the Voicemail Using ElevenLabs

1. Go to elevenlabs.io and sign in.
   • If you don’t have an account, sign up with your email.
2. Add the voice “Felicity – young and well spoken” to your voice list.
3. In the left-hand menu, select Playground > Text to Speech.
4. Paste the school’s voicemail script into the canvas.
5. Set:
   • Voice: Felicity – young and well spoken
   • Model: Eleven Multilingual V2
6. Click Generateto preview the voicemail.
   • If names or numbers are mispronounced, add spaces or punctuation to improve clarity.
   • Regenerate the audio after making changes.
7. Download the final voicemail file.
   
   

Step 3: Convert the Audio for 3CX

1. Visit https://www.3cx.com/docs/converting-wav-file/
2. Upload the downloaded voicemail file.
3. Download the converted file.
4. Rename the file using the format: SchoolCode_Term_Year
   Example: J28_EasterHT_2025.wav
   
   

Step 4: Upload to 3CX and Configure Holiday Routing

1. Log in to the appropriate 3CX admin console.
2. Navigate to Office Hours > [Select Site] > Office Holidays.
3. Add a new holiday:
   • Name: Description of the break (e.g., “Easter Half Term 2025”)
   • Date Range: Set the full holiday period.
     • For partial days, create two entries: one for the partial day and one for the full range.
   • Uncheck “Annually” (term dates vary each year).
4. Go to Call Handling > [Select School’s Digital Receptionist].
5. Under When on holiday route to, configure:
   • ✅ Route to voicemail box
   • ✅ Route to reception’s DDI
   • ✅ Enable “Play Announcement”
   • ? Upload the converted voicemail file
6. Click Save.